AWS Trusted Advisor
AWS Trusted Advisor is an online tool that provides you real time guidance to help you provision your resources following AWS best practices. AWS scans your infrastructure, compares it to AWS best practices in five categories, and provide recommended actions.
Five categories of best practices:
- Performance
- Security
- Fault Tolerance
- Cost Optimization
- Service Limits
Core Checks available to all customers
All AWS customers get access to the seven core Trusted Advisor checks to help increase the security and performance of the AWS environment. Checks include:
- Security
- S3 Bucket Permissions
- Security Groups - Specific Ports Unrestricted
- IAM Use
- MFA on Root Account
- EBS Public Snapshots
- RDS Public Snapshots
- Service Limits
Full Trusted Advisor Benefits
Business Support and Enterprise Support customers get access to the full set of Trusted Advisor checks and recommendations. These help optimize your entire AWS infrastructure, to increase security and performance, reduce your overall costs, and monitor service limits.
Additional benefits include:
- Notifications: Stay up-to-date with your AWS resource deployment with weekly updates, plus create alerts and automate actions with Amazon CloudWatch.
- Programmatic access: Retrieve and refresh Trusted Advisor results programmatically using AWS Support API.
AWS Concierge
Your AWS Concierge is a senior customer service agent who is assigned to your account when you subscribe to an Enterprise or qualified Reseller Support plan. This Concierge agent is your primary point of contact for billing or account inquiries; when you don’t know whom to call, they will find the right people to help.
The best way to contact the AWS Concierge is through the AWS Support Center.
AWS Support Plans
Comparison the four support plans
| Plan | Trusted Advisor | Response Times | Programmatic Case Management | Technical Account Management | Account Assistance | Telephone support |
|---|---|---|---|---|---|---|
| Basic Support | 7 core checks | N/A | No | No | No | No |
| Developer Support | 7 core checks | General Guidance <24 hours, System impaired < 12 hours | No | No | No | No |
| Business Support | full checks | General Guidance < 24 hours, System impaired < 12 hours, Production System Impaired < 4 hours, Production system down < 1 hour | AWS Support API | No | No | Yes |
| Enterprise Support | full checks | General guidance < 24 hours, System impaired < 12 hours, Production System Impaired < 4 hours, Production System down < 1 hour, Business-critical system down < 15 minutes | AWS Support API | Designated Technical Account Manager (TAM) to proactively monitor your environment and assist with optimization. | Concierge Support Team | Yes |